Front vs LiveChat
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Front
PaidCustomer communication hub that unites shared email, chat, and team collaboration into a single workspace.
Core Features
LiveChat
PaidComplete online customer service platform with real-time website chat, ticketing, and sales tracking.
Core Features
Feature Breakdown: Front vs LiveChat
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Front | LiveChat |
|---|---|---|
| Shared Inboxes | ✓ Included | — |
| Team Comments & Mentions | ✓ Included | — |
| Message Routing | ✓ Included | — |
| SLA Warnings | ✓ Included | — |
| Targeted Chat Messages | — | ✓ Included |
| Chat Sneak Peek | — | ✓ Included |
| Canned Responses | — | ✓ Included |
| Customer Reports | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose Front if:
You need Shared Inboxes and Team Comments & Mentions, and prefer a paid model starting at $19/month. With a 4.6 rating, it is ideal for teams focused on speed and simplicity.
Choose LiveChat if:
You prioritize Targeted Chat Messages and Chat Sneak Peek, and want a solution rated at 4.5/5.0. Its starting tier at $20/month makes it a top competitor for scaling workflows.
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Which is better: Front or LiveChat?
Front is rated 4.6/5.0 (starts at $19/mo), while LiveChat is rated 4.5/5.0 (starts at $20/mo). Choose Front for Shared Inboxes and Team Comments & Mentions, or LiveChat for Targeted Chat Messages and Chat Sneak Peek.
Is Front cheaper than LiveChat?
Yes, Front starts at $19/month, which is lower than LiveChat ($20/month).
Do Front or LiveChat offer free plans?
Front offers a paid plan, whereas LiveChat operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.