Gorgias vs LiveChat
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Gorgias
PaidThe premier e-commerce customer support helpdesk built natively for Shopify and BigCommerce brands.
Core Features
LiveChat
PaidComplete online customer service platform with real-time website chat, ticketing, and sales tracking.
Core Features
Feature Breakdown: Gorgias vs LiveChat
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Gorgias | LiveChat |
|---|---|---|
| Shopify Integration | ✓ Included | — |
| Auto-Refunds & Orders | ✓ Included | — |
| Macro Templates | ✓ Included | — |
| Omnichannel Support | ✓ Included | — |
| Targeted Chat Messages | — | ✓ Included |
| Chat Sneak Peek | — | ✓ Included |
| Canned Responses | — | ✓ Included |
| Customer Reports | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose Gorgias if:
You need Shopify Integration and Auto-Refunds & Orders, and prefer a paid model starting at $10/month. With a 4.7 rating, it is ideal for teams focused on speed and simplicity.
Choose LiveChat if:
You prioritize Targeted Chat Messages and Chat Sneak Peek, and want a solution rated at 4.5/5.0. Its starting tier at $20/month makes it a top competitor for scaling workflows.
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Which is better: Gorgias or LiveChat?
Gorgias is rated 4.7/5.0 (starts at $10/mo), while LiveChat is rated 4.5/5.0 (starts at $20/mo). Choose Gorgias for Shopify Integration and Auto-Refunds & Orders, or LiveChat for Targeted Chat Messages and Chat Sneak Peek.
Is Gorgias cheaper than LiveChat?
Yes, Gorgias starts at $10/month, which is lower than LiveChat ($20/month).
Do Gorgias or LiveChat offer free plans?
Gorgias offers a paid plan, whereas LiveChat operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.