Gorgias vs Zendesk Support
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Gorgias
PaidThe premier e-commerce customer support helpdesk built natively for Shopify and BigCommerce brands.
Core Features
Zendesk Support
PaidEnterprise omnichannel customer service software and ticketing system with built-in knowledge base.
Core Features
Feature Breakdown: Gorgias vs Zendesk Support
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Gorgias | Zendesk Support |
|---|---|---|
| Shopify Integration | ✓ Included | — |
| Auto-Refunds & Orders | ✓ Included | — |
| Macro Templates | ✓ Included | — |
| Omnichannel Support | ✓ Included | — |
| Ticketing System | — | ✓ Included |
| AI Agents | — | ✓ Included |
| Omnichannel Routing | — | ✓ Included |
| Knowledge Center | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose Gorgias if:
You need Shopify Integration and Auto-Refunds & Orders, and prefer a paid model starting at $10/month. With a 4.7 rating, it is ideal for teams focused on speed and simplicity.
Choose Zendesk Support if:
You prioritize Ticketing System and AI Agents, and want a solution rated at 4.4/5.0. Its starting tier at $19/month makes it a top competitor for scaling workflows.
More Comparisons in customer support
Explore other alternative head-to-head guides
$10/mo vs $20/mo • Features & ratings.
Read comparison →$10/mo vs $25/mo • Features & ratings.
Read comparison →$10/mo vs $19/mo • Features & ratings.
Read comparison →$10/mo vs $39/mo • Features & ratings.
Read comparison →Frequently Asked Questions
Which is better: Gorgias or Zendesk Support?
Gorgias is rated 4.7/5.0 (starts at $10/mo), while Zendesk Support is rated 4.4/5.0 (starts at $19/mo). Choose Gorgias for Shopify Integration and Auto-Refunds & Orders, or Zendesk Support for Ticketing System and AI Agents.
Is Gorgias cheaper than Zendesk Support?
Yes, Gorgias starts at $10/month, which is lower than Zendesk Support ($19/month).
Do Gorgias or Zendesk Support offer free plans?
Gorgias offers a paid plan, whereas Zendesk Support operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.