Help Scout vs LiveChat
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Help Scout
PaidHuman-centered customer support platform offering shared inboxes, knowledge bases, and live chat.
Core Features
LiveChat
PaidComplete online customer service platform with real-time website chat, ticketing, and sales tracking.
Core Features
Feature Breakdown: Help Scout vs LiveChat
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Help Scout | LiveChat |
|---|---|---|
| Shared Inboxes | ✓ Included | — |
| Docs Knowledge Base | ✓ Included | — |
| Beacon Widget | ✓ Included | — |
| Customer Satisfaction | ✓ Included | — |
| Targeted Chat Messages | — | ✓ Included |
| Chat Sneak Peek | — | ✓ Included |
| Canned Responses | — | ✓ Included |
| Customer Reports | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose Help Scout if:
You need Shared Inboxes and Docs Knowledge Base, and prefer a paid model starting at $20/month. With a 4.7 rating, it is ideal for teams focused on speed and simplicity.
Choose LiveChat if:
You prioritize Targeted Chat Messages and Chat Sneak Peek, and want a solution rated at 4.5/5.0. Its starting tier at $20/month makes it a top competitor for scaling workflows.
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Which is better: Help Scout or LiveChat?
Help Scout is rated 4.7/5.0 (starts at $20/mo), while LiveChat is rated 4.5/5.0 (starts at $20/mo). Choose Help Scout for Shared Inboxes and Docs Knowledge Base, or LiveChat for Targeted Chat Messages and Chat Sneak Peek.
Is Help Scout cheaper than LiveChat?
Both platforms have the same starting price point at $20/month.
Do Help Scout or LiveChat offer free plans?
Help Scout offers a paid plan, whereas LiveChat operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.