Crisp vs Intercom
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Crisp
FreemiumAll-in-one business messaging platform providing live chat, automated bots, and shared inboxes.
Core Features
Intercom
PaidAI-first customer service platform featuring the Fin AI agent, proactive messaging, and live chat.
Core Features
Feature Breakdown: Crisp vs Intercom
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Crisp | Intercom |
|---|---|---|
| Live Chat Widget | ✓ Included | — |
| MagicReply AI | ✓ Included | — |
| Video Chat | ✓ Included | — |
| Status Page Integration | ✓ Included | — |
| Fin AI Chatbot | — | ✓ Included |
| Proactive Messenger | — | ✓ Included |
| Product Tours | — | ✓ Included |
| Help Center | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose Crisp if:
You need Live Chat Widget and MagicReply AI, and prefer a freemium model starting at $25/month. With a 4.6 rating, it is ideal for teams focused on speed and simplicity.
Choose Intercom if:
You prioritize Fin AI Chatbot and Proactive Messenger, and want a solution rated at 4.5/5.0. Its starting tier at $39/month makes it a top competitor for scaling workflows.
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Read comparison →Frequently Asked Questions
Which is better: Crisp or Intercom?
Crisp is rated 4.6/5.0 (starts at $25/mo), while Intercom is rated 4.5/5.0 (starts at $39/mo). Choose Crisp for Live Chat Widget and MagicReply AI, or Intercom for Fin AI Chatbot and Proactive Messenger.
Is Crisp cheaper than Intercom?
Yes, Crisp starts at $25/month, which is lower than Intercom ($39/month).
Do Crisp or Intercom offer free plans?
Crisp offers a freemium plan, whereas Intercom operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.