LiveChat vs Crisp
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
LiveChat
PaidComplete online customer service platform with real-time website chat, ticketing, and sales tracking.
Core Features
Crisp
FreemiumAll-in-one business messaging platform providing live chat, automated bots, and shared inboxes.
Core Features
Feature Breakdown: LiveChat vs Crisp
See which capabilities are supported out of the box by each platform.
| Feature / Capability | LiveChat | Crisp |
|---|---|---|
| Targeted Chat Messages | ✓ Included | — |
| Chat Sneak Peek | ✓ Included | — |
| Canned Responses | ✓ Included | — |
| Customer Reports | ✓ Included | — |
| Live Chat Widget | — | ✓ Included |
| MagicReply AI | — | ✓ Included |
| Video Chat | — | ✓ Included |
| Status Page Integration | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose LiveChat if:
You need Targeted Chat Messages and Chat Sneak Peek, and prefer a paid model starting at $20/month. With a 4.5 rating, it is ideal for teams focused on speed and simplicity.
Choose Crisp if:
You prioritize Live Chat Widget and MagicReply AI, and want a solution rated at 4.6/5.0. Its starting tier at $25/month makes it a top competitor for scaling workflows.
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Read comparison →Frequently Asked Questions
Which is better: LiveChat or Crisp?
LiveChat is rated 4.5/5.0 (starts at $20/mo), while Crisp is rated 4.6/5.0 (starts at $25/mo). Choose LiveChat for Targeted Chat Messages and Chat Sneak Peek, or Crisp for Live Chat Widget and MagicReply AI.
Is LiveChat cheaper than Crisp?
Yes, LiveChat starts at $20/month, which is lower than Crisp ($25/month).
Do LiveChat or Crisp offer free plans?
LiveChat offers a paid plan, whereas Crisp operates on a freemium tier. Review the side-by-side feature matrix above to see exact tier inclusions.