LiveChat vs Front
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
LiveChat
PaidComplete online customer service platform with real-time website chat, ticketing, and sales tracking.
Core Features
Front
PaidCustomer communication hub that unites shared email, chat, and team collaboration into a single workspace.
Core Features
Feature Breakdown: LiveChat vs Front
See which capabilities are supported out of the box by each platform.
| Feature / Capability | LiveChat | Front |
|---|---|---|
| Targeted Chat Messages | ✓ Included | — |
| Chat Sneak Peek | ✓ Included | — |
| Canned Responses | ✓ Included | — |
| Customer Reports | ✓ Included | — |
| Shared Inboxes | — | ✓ Included |
| Team Comments & Mentions | — | ✓ Included |
| Message Routing | — | ✓ Included |
| SLA Warnings | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose LiveChat if:
You need Targeted Chat Messages and Chat Sneak Peek, and prefer a paid model starting at $20/month. With a 4.5 rating, it is ideal for teams focused on speed and simplicity.
Choose Front if:
You prioritize Shared Inboxes and Team Comments & Mentions, and want a solution rated at 4.6/5.0. Its starting tier at $19/month makes it a top competitor for scaling workflows.
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Read comparison →Frequently Asked Questions
Which is better: LiveChat or Front?
LiveChat is rated 4.5/5.0 (starts at $20/mo), while Front is rated 4.6/5.0 (starts at $19/mo). Choose LiveChat for Targeted Chat Messages and Chat Sneak Peek, or Front for Shared Inboxes and Team Comments & Mentions.
Is LiveChat cheaper than Front?
No, Front is more affordable starting at $19/month compared to LiveChat ($20/month).
Do LiveChat or Front offer free plans?
LiveChat offers a paid plan, whereas Front operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.