LiveChat vs Zendesk Support
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
LiveChat
PaidComplete online customer service platform with real-time website chat, ticketing, and sales tracking.
Core Features
Zendesk Support
PaidEnterprise omnichannel customer service software and ticketing system with built-in knowledge base.
Core Features
Feature Breakdown: LiveChat vs Zendesk Support
See which capabilities are supported out of the box by each platform.
| Feature / Capability | LiveChat | Zendesk Support |
|---|---|---|
| Targeted Chat Messages | ✓ Included | — |
| Chat Sneak Peek | ✓ Included | — |
| Canned Responses | ✓ Included | — |
| Customer Reports | ✓ Included | — |
| Ticketing System | — | ✓ Included |
| AI Agents | — | ✓ Included |
| Omnichannel Routing | — | ✓ Included |
| Knowledge Center | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose LiveChat if:
You need Targeted Chat Messages and Chat Sneak Peek, and prefer a paid model starting at $20/month. With a 4.5 rating, it is ideal for teams focused on speed and simplicity.
Choose Zendesk Support if:
You prioritize Ticketing System and AI Agents, and want a solution rated at 4.4/5.0. Its starting tier at $19/month makes it a top competitor for scaling workflows.
More Comparisons in customer support
Explore other alternative head-to-head guides
$20/mo vs $20/mo • Features & ratings.
Read comparison →$20/mo vs $10/mo • Features & ratings.
Read comparison →$20/mo vs $25/mo • Features & ratings.
Read comparison →$20/mo vs $19/mo • Features & ratings.
Read comparison →Frequently Asked Questions
Which is better: LiveChat or Zendesk Support?
LiveChat is rated 4.5/5.0 (starts at $20/mo), while Zendesk Support is rated 4.4/5.0 (starts at $19/mo). Choose LiveChat for Targeted Chat Messages and Chat Sneak Peek, or Zendesk Support for Ticketing System and AI Agents.
Is LiveChat cheaper than Zendesk Support?
No, Zendesk Support is more affordable starting at $19/month compared to LiveChat ($20/month).
Do LiveChat or Zendesk Support offer free plans?
LiveChat offers a paid plan, whereas Zendesk Support operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.