Freshsales vs Zoho CRM
Comparing two industry leaders in crm. See how pricing, features, and user ratings stack up.
Freshsales
FreemiumAI-powered sales CRM software that accelerates revenue with contact scoring and multichannel engagement.
Core Features
Zoho CRM
FreemiumComprehensive cloud CRM that empowers sales organizations with omnichannel communication.
Core Features
Feature Breakdown: Freshsales vs Zoho CRM
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Freshsales | Zoho CRM |
|---|---|---|
| Freddy AI Insights | ✓ Included | — |
| Built-in Phone & Chat | ✓ Included | — |
| Visual Sales Pipeline | ✓ Included | — |
| Deal Management | ✓ Included | — |
| Zia AI Prediction | — | ✓ Included |
| Omnichannel Comms | — | ✓ Included |
| Blueprint Process | — | ✓ Included |
| Custom Reports | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose Freshsales if:
You need Freddy AI Insights and Built-in Phone & Chat, and prefer a freemium model starting at $15/month. With a 4.5 rating, it is ideal for teams focused on speed and simplicity.
Choose Zoho CRM if:
You prioritize Zia AI Prediction and Omnichannel Comms, and want a solution rated at 4.4/5.0. Its starting tier at $14/month makes it a top competitor for scaling workflows.
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Which is better: Freshsales or Zoho CRM?
Freshsales is rated 4.5/5.0 (starts at $15/mo), while Zoho CRM is rated 4.4/5.0 (starts at $14/mo). Choose Freshsales for Freddy AI Insights and Built-in Phone & Chat, or Zoho CRM for Zia AI Prediction and Omnichannel Comms.
Is Freshsales cheaper than Zoho CRM?
No, Zoho CRM is more affordable starting at $14/month compared to Freshsales ($15/month).
Do Freshsales or Zoho CRM offer free plans?
Freshsales offers a freemium plan, whereas Zoho CRM operates on a freemium tier. Review the side-by-side feature matrix above to see exact tier inclusions.